Refund policy

At Skyrim, we want every piece to reach you exactly as it should. If something isn't right with your order, we're here to help.

7 Day Return & Exchange Policy

Our return and exchange window lasts 7 days from the date your order is delivered.

To be eligible for a return or exchange, the item must be:

• Unworn and unused
• In its original condition
• Free from scratches, damage, alterations or signs of wear
• Returned with its original Skyrim packaging, cards and accessories
• Accompanied by your order number or proof of purchase

Items that do not meet these conditions may not be eligible for a return, exchange or refund.

Please contact us before sending any product back. Returns sent without prior approval may not be accepted.

Change of Mind, Size or Product Exchange

Changed your mind, selected the wrong size, or want to exchange your piece for another design?

Eligible items may be returned or exchanged within the 7 day return window, subject to availability.

For returns or exchanges due to personal preference, incorrect size selection, color choice or change of mind, the customer is responsible for return shipping costs and any applicable shipping charges for sending the replacement item.

Original delivery charges are non refundable.

Damaged, Defective or Incorrect Items

If we've made a mistake, we'll make it right.

If your order arrives damaged, defective, or different from what you ordered, contact Skyrim as soon as possible with:

• Your order number
• Clear photos or videos of the item
• Photos of the packaging where relevant
• A brief description of the issue

Once your claim has been reviewed and approved, Skyrim will cover the applicable return or replacement shipping costs.

Depending on the issue and product availability, we may offer a replacement, exchange, store credit or refund.

Please do not return a defective or incorrect product before receiving return instructions from our team.

Refunds

Once we receive your returned item, it will be inspected to ensure it meets our return requirements.

After inspection, we will notify you whether your return has been approved or rejected.

For approved refunds, our team will provide the necessary instructions and process the refund through the applicable available payment method or bank transfer.

Please allow reasonable processing time for the refunded amount to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If your refund has been approved but you haven't received it yet, please first check your bank account and allow for normal banking processing times.

If the expected processing period has passed, contact your bank or payment provider.

If you still haven't received your refund after doing so, contact the support@skyrim.pk with your order details so we can assist you.

Sale & Final Sale Items

Products explicitly marked as Final Sale are not eligible for return, refund or exchange due to change of mind, size selection or personal preference.

However, if a Final Sale item arrives damaged, defective or incorrect, please contact us so we can review the issue.

Return Shipping

For standard returns and exchanges, customers are responsible for safely shipping the item back to the return address provided by Skyrim.

We strongly recommend using a reliable and trackable courier service. Skyrim cannot be responsible for return parcels that are lost, damaged or not delivered to us by the customer's chosen courier.

Do not send your return until our team has provided the appropriate return instructions and address.

Order Cancellations

Orders may be cancelled before they are processed or dispatched.

Once an order has been dispatched, cancellation cannot be guaranteed. If you no longer wish to keep the product after receiving it, the standard return eligibility and conditions outlined above will apply.

Warranty

Our Warranty is separate from our 7 Day Return & Exchange Policy.

Eligible Skyrim pieces include a warranty covering manufacturing defects, subject to the warranty terms provided with your product.

The warranty does not cover damage caused by misuse, accidents, excessive wear, scratches from use, improper storage, alterations, loss, theft or failure to reasonably care for the jewelry.

A warranty claim does not automatically qualify an item for a refund. Approved warranty claims will be resolved according to the nature of the issue and applicable warranty coverage.

Need Help?

For returns, exchanges, refunds or warranty related questions, contact support@skyrim.pk with your order number and details of your request.

Skyrim
Relics for the Modern Age.