Shipping Policy

At Skyrim, we aim to get your relics to you safely and as quickly as possible. All orders are carefully processed, packed and handed over to our delivery partners for shipment to the address provided at checkout.

Domestic Shipping

We currently deliver orders across Pakistan through trusted courier partners.

Estimated delivery times generally depend on your location and courier service availability.

Major Cities: Approximately 2 to 4 working days
Other Cities & Areas: Approximately 3 to 6 working days
Remote Areas: Delivery may require additional time

Shipping charges, where applicable, will be displayed at checkout before you confirm your order.

Delivery timelines are estimates and may vary due to courier operations, public holidays, weather conditions, strikes, remote locations or other circumstances outside Skyrim's reasonable control.

Order Processing

Orders are processed after they have been received and, where required, verified by our team.

Once your order has been processed and dispatched, you may receive tracking information through the contact details provided with your order, subject to the courier service being used.

Orders placed on weekends or public holidays may be processed on the next working day.

Cash on Delivery

Cash on Delivery may be available for eligible orders within Pakistan.

Please provide an active phone number and complete delivery address when placing your order. Our team or courier partner may contact you to confirm your order or coordinate delivery.

Customers are requested to place COD orders only when they genuinely intend to receive and pay for the parcel.

Repeated refusal of confirmed COD orders may result in COD being restricted for future orders or advance payment being required.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate name, phone number and delivery address at checkout.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges may apply if the parcel needs to be shipped again.

If you notice an error in your delivery information, contact us as soon as possible at support@skyrim.pk or 0339 0339 349.

Once an order has been dispatched, we cannot guarantee that the delivery information can be changed.

Failed Delivery

If a parcel cannot be delivered because of circumstances attributable to the customer, including:

• Incorrect or incomplete delivery address
• Incorrect or unreachable phone number
• Recipient being repeatedly unavailable
• Customer refusing to accept a confirmed order
• Lack of reasonable cooperation with the courier

the parcel may be returned to Skyrim.

If the customer requests the order to be shipped again, additional delivery charges may apply.

Where an order was prepaid and a refund is applicable, shipping, return shipping or other non recoverable delivery costs incurred as a result of the failed delivery may be deducted from the refund where permitted and communicated to the customer.

Delayed Shipments

While we work with courier partners to ensure timely delivery, occasional delays can occur after an order has been dispatched.

Courier delays caused by high order volumes, public holidays, weather, operational disruptions, remote delivery locations or other circumstances outside our control may affect estimated delivery times.

If your order appears to be significantly delayed, contact our support team with your order number and we will assist you in checking its status.

Tracking Shows Delivered, But Order Was Not Received

If your tracking information shows that an order has been delivered but you cannot locate the parcel, please first check with:

• Family or household members
• Reception, security or building management
• Anyone else who may have accepted the parcel on your behalf

You should then contact the courier and Skyrim Customer Support as soon as possible so the delivery can be investigated.

A courier status marked Delivered does not automatically guarantee a refund or replacement. Such cases will be reviewed based on the available tracking information, proof of delivery and the outcome of the courier investigation.

This wording is better than simply saying “we never refund items marked delivered”, because it protects Skyrim while still giving customers a fair process if a courier genuinely makes a delivery error.

Damaged, Defective or Incorrect Orders

If your parcel arrives with an incorrect, damaged or defective item, please contact us within the applicable period stated in our Returns & Refunds Policy.

Include your order number and clear photographs or videos showing the issue.

Once verified, eligible cases will be handled according to our Returns & Refunds Policy, including applicable return or replacement shipping arrangements.

International Shipping

International shipping is not currently offered unless specifically made available at checkout.

When international delivery becomes available, applicable shipping charges, estimated delivery periods and available destinations will be communicated through the website or checkout.

This is preferable to copying the competitor's 5 to 10 day international promise when Skyrim hasn't established its international courier operation yet.

Contact Us

For questions regarding shipping, delivery or tracking, contact:

Skyrim Customer Support
Email: support@skyrim.pk
Phone: 0339 0339 349
Website: Skyrim.pk

When contacting us regarding an existing order, please include your order number so we can assist you faster.

Skyrim
Relics for the Modern Age.